In light of governor Little's stay-home order issued March 25th, the crew at 5th Avenue Detail Shop would like to let our faithful client base know how this effects you in reference to utilizing our services. As we read the order, 5th Avenue Detail Shop falls into the Automobile Servicing category of essential business, allowing us to remain open unless we are ordered otherwise. The following is how we are choosing to proceed in this time of uncertainty: 1) If you have been diagnosed with COVID-19 or even suspect exposure or infection please stay home for the sake of the public and the health of our crew. We will gladly cancel or reschedule your appointment to a time best suited to the situation. 2) Within business we recognize there are more essential positions than others. We have furloughed all positions which do not actively work on your vehicle. Because of this, our office will not be maintained in the same capacity. As a patron, please support us in this by calling to schedule your appointment and showing us patience should a game of "phone tag" ensue until we are able to assist you. 3) Please join us in observing recommended social distancing measures. We are blessed to have doors which provide a view of our office area from the outside. If you must physically join us in our business space, yet are unable to enter our doors while maintaining a minimum of 6 foot distance between yourself and other individuals, we request you patiently wait outside until we are able to assist you. 4) To further reduce the risk of potential transmission vehicle pick up and drop off will look a little different. For those who live within the city of Sandpoint we would like to encourage you to utilize our vehicle pick up and delivery service. If you live outside the range of this service availability, please drop your keys in the locking mailbox to the right of our customer entrance at the agreed drop off time. Special instructions can be relayed by leaving a phone message, or using the provided pen and paper near the drop box. The retrieval point of your keys at pickup will be arranged with you upon notification of your vehicle's readiness. 5) Another point of contact we can eliminate includes payment for services. Options for payment without coming inside include paying over the phone via credit or debit card, or arranging a drop point for check or cash when discussing key retrieval. 6)While it is our goal to provide accommodations allowing you to maintain your scheduled appointment, we realized that during the uncertainty of these times, circumstances and needs remain ever-changing. We completely understand the need to cancel or reschedule your appointment, all we ask is that you contact us to do so at the earliest possible juncture enabling us to properly staff each day.
Additional precautionary measures have been enlisted to better protect our clients and our crew including, but not limited to: requesting employees with even the slightest cold or flu symptoms to self quarantine until a COVID-19 infection is ruled out, disinfecting keys and frequently touched vehicle surfaces prior to beginning our cleaning process, and disinfecting keys a second time before returning them to you. Thank you for supporting our small business. Should you have any feedback or suggestions regarding our newly enlisted safety measures we welcome you to share your thoughts with us.